Terms of Service for Auth-Hero

1. Overview of Services

Auth-Hero provides healthcare professionals with tools to manage Requests for Authorization (RFAs) for medical treatments, track approval statuses, and streamline communication between clinics and insurance adjustors. Our Services may also include features such as patient access, clinician tools, analytics, and administrative workflows.

2. Eligibility

By using our Services, you confirm that you:

• Are at least 18 years of age (or the age of legal majority in your jurisdiction).
• Have the legal authority to enter into these Terms on behalf of yourself or an entity.
• Agree to comply with these Terms and any applicable laws and regulations.

3. Account Registration and Security

To use certain features of the Services, you may be required to create an account. When registering:

• You agree to provide accurate and up-to-date information.
• You are responsible for safeguarding your account credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.

Auth-Hero is not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account.

4. Patient Login and Guest Access

Patients may be granted access to view their RFAs, status updates, and adjustor information through a secure login. Guest login accounts are provided on a temporary basis and may have limited functionality.

5. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Services, you agree to the collection and use of information in accordance with the Privacy Policy.

6. Use of the Services

You agree to use our Services in accordance with the following rules:

Permitted Use

You may use the Services only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations.

Prohibited Activities

You agree not to:

• Access or use the Services for any purpose that is illegal, fraudulent, or harmful.
• Distribute viruses, malware, or other harmful software.
• Attempt to gain unauthorized access to any part of the Services.
• Interfere with the security, integrity, or proper functioning of the Services.

7. Content and Intellectual Property

a. User Content

You may submit or upload content, such as patient data or medical records, in connection with your use of the Services. You retain ownership of your content, but by using the Services, you grant Auth-Hero a non-exclusive, royalty-free, worldwide license to process and display your content for the purpose of providing the Services.

You represent and warrant that you have the right to submit your content and that it does not violate any third-party rights, including privacy or intellectual property rights.

b. Auth-Hero Content

The Services, including but not limited to text, graphics, logos, and software, are the intellectual property of Auth-Hero and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any content from our Services without our prior written consent.

8. HIPAA Compliance

As a healthcare-related service, Auth-Hero complies with the Health Insurance Portability and Accountability Act (HIPAA). We are committed to ensuring that any protected health information (PHI) processed through our platform is handled in accordance with HIPAA regulations.

Users must ensure that they comply with HIPAA and all other applicable privacy laws when using the Services. Unauthorized sharing of patient data or PHI is strictly prohibited.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Auth-Hero. We are not responsible for the content, privacy policies, or practices of any third-party services.

When using third-party services (e.g., Google Analytics, CAPTCHA), you are subject to the terms and policies of those services.

10. Limitation of Liability

To the fullest extent permitted by law:

• Auth-Hero shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use the Services.
• Auth-Hero does not guarantee the accuracy, completeness, or reliability of any content or data on the Services.
• Auth-Hero is not liable for any data breaches, unauthorized access, or data loss that occurs due to reasons beyond our control.

11. Indemnification

You agree to defend, indemnify, and hold harmless Auth-Hero, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your use or misuse of the Services.
• Your violation of these Terms or applicable laws.
• Any content or data you submit through the Services.

12. Termination

We reserve the right to suspend or terminate your account or access to the Services at any time for any reason, including but not limited to:

• Violation of these Terms.
• Engaging in unlawful or harmful behavior.
• Disrupting the security or integrity of the Services.

Upon termination, your right to use the Services will immediately cease.

13. Changes to the Terms of Service

Auth-Hero reserves the right to update or modify these Terms at any time. If we make significant changes, we will notify you via email or by posting a notice on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Sacramento, California.

15. Contact Information

If you have any questions about these Terms, please contact us at: